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Delivery Policy
At DecoNest, we are committed to ensuring a seamless delivery experience for our customers. Below is our comprehensive delivery policy:
Order Processing:
Orders are processed within 1-2 business days. You will receive a confirmation email once your order is processed and ready for shipping.
Fast Shipping:
We offer fast and reliable shipping services to ensure timely delivery. Delivery times may vary based on your location and the selected shipping method.
Order Tracking:
After your order is shipped, you will receive a tracking number via email to monitor the delivery status and track its progress.
Free Shipping:
Enjoy free standard shipping on orders over a specified amount. This offer allows you to save on shipping costs while receiving your favorite interior decor and furniture pieces at no additional charge.
Local and International Shipping:
We offer shipping services within Nigeria and selected African countries. Shipping fees and delivery times for international orders vary based on the destination.
Customer Support:
Our dedicated customer support team is available to assist you with any inquiries or concerns regarding your order, delivery, or shipping. Feel free to reach out to us for a smooth and satisfactory shopping experience.
Returns and Exchanges:
If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy. Please refer to our Returns Policy for detailed information.
Damaged or Lost Packages:
In the rare event that your package is damaged or lost during transit, please contact our customer support team immediately for assistance.