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Refund Policy
At Deconest, customer satisfaction is our top priority, and we strive to provide a seamless shopping experience. If you're not entirely satisfied with your purchase, we have a transparent refund policy to address your concerns.
Eligibility:
To be eligible for a refund, you must request it within 30 days of purchase. The product must be unused, undamaged, and in its original packaging with all accessories and documentation included.
Refund Process:
Once your return is received and inspected, we'll initiate a refund to your original method of payment within 5-7 business days. Alternatively, you can opt to receive store credit, which can be used towards future purchases on Deconest.
Non-Refundable Cases:
Please note that refunds may not be granted for products that have been used, damaged, or are not in their original condition. Additionally, certain items, such as digital downloads or personalized products, may not be eligible for refunds.
Customer Support:
If you have any questions or need assistance with your refund request, our dedicated customer support team is here to help. Feel free to reach out to us, and we'll ensure that your concerns are addressed promptly and satisfactorily.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part. In such cases, we will cover the return shipping costs.
Exchange Policy:
If you prefer an exchange instead of a refund, please contact our customer support team to arrange for an exchange. The product must meet the same eligibility criteria as refunds.